芝加哥凯悦酒店 (Hyatt Regency Chicago) - 芝加哥

Very crowded with large bus loads of tour groups, very slow valet car check in, very expensive parking at 52.00 night. Room was comfortable but the floor was dirty. Probably will stay elsewhere next time.

Our overnight stay at the Hyatt Regency was very nice and romantic. The best part is that the hotel was within walking distance of evryrhing we planned to do. The Hyatt is definitely the perfect place to stay if you are looking to shop and sightsee.

This was our first time staying here. This location was great for shopping and eating. It was just what we were looking for, and being right on the river was an added bonus! The hotel had a massive amount of amenities that we will explore when we go back. The hotel was very easy to get to from the interstate which was nice also. I would recommend this […] hotel to anyone wanting to stay in the Magnificent Mile. 阅读更多信息

Excellent hotel! We will definitely stay here again.

the hotel was in a great location but really didn't have any stand out features. The bed was comfortable but the room was average and the bathroom was basic.

Was a great stay. The breakfast buffet was too overpriced.

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Awesome hotel - well worth it to buy the Awaken breakfast package. For the small additional fee, you get a huge buffet with excellent food - we couldn't have gone to McDonald's for the small fee I paid! Wish I would have known that the rooms with a river, lake or city view would cost extra....the reviews of those rooms said they were great, but I wasn't […] about to pay more just for a view. 阅读更多信息

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enormous facility but well run so you don't know how big it really is- that is lines into restaurants for meals were short and crowding was minimized by well placed staff. Rooms are quiet for such a big place. Valet park your car and eat the high costs - so easy and convenient. near everything. asked for a new shower curtain - they were up in a minute. […] when the hotel did screw up, they were quick to fix. 阅读更多信息

Great hotel for the money. Great amenities with exceptional buffet! The lobby bar was always hopping. Plenty to do. Easy to get anyway you need.

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Had a wonderful stay, excellent service. Had a city view, wish the bed was facing the window so you can see the view lying down. Otherwise the room was comfortable. Would definitely stay again

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The service wasn't that great. Very slow check in and it was hard to find anyone to answer questions. Our room was right next to the elevator shaft so it was very loud. We also did not get the room we were told we would have so we were disappointed.

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This is one of the best stay hotel in Chicago

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Our stay was great. Hotels.com did a great job booking our room with free parking and breakfast. A perfect 2 day getaway!! The hotel was very neat and clean and the staff was great.

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Very nice hotel. Clean with a courteous staff. Convenient location to everything we wanted to do and walking distance to Millennium Station.

I stayed at this hotel with my 2 toddlers who drink a cup of milk every day in the morning and before bed time. I tried to buy a small jug of milk and store it in the hotel mini-fridge. The next day they left a note saying the fridge is reserved for refreshments sold by the hotel, they removed my personal things from the fridge and if I put anything […] else there I will be charged $25. I can also request a separate fridge delivered to my room for a fee of $25. So my alternative was every night and every morning to go down to the lobby and pay $10 for 2 8oz milk containers. At the end of my stay when we were checking out, they had several $25 minibar charges and I had to argue with them that we did not use anything from the fridge or store any personal belonging there. I will not be staying at this hotel anymore, charging to store things in your mini-fridge is ridiculous. 阅读更多信息

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This was a mother/daughter getaway for us and was our first stay in downtown Chicago. Great location ~ great value ~ our only disappointment was that I requested and had received a confirmed reservation for an upper floor (30 to be exact) We were given a room on the 4th floor ~ assured that we had a nice view of the lake and river but no explanation […] was provided for this mix-up. ~ but we were a bit disappointed. The rooms were nicely contempoary and breakfast was outstanding. 阅读更多信息

My girlfriend and I recently visited Chicago. We stayed at the Hyatt Regency for two nights. The location was great. We walked to Navy Pier, Michigan Ave. and Millennium Park. However, the service was poor. Every time I called before, during and after our stay I was continually cut off and put on hold. No one at the hotel seemed very welcoming. We called […] for extra towels and waited 45 minutes for them to show up. Their valet system is confusing at best and wasn't explained at all. I even called to ask about parking and was given several different noncommittal answers from different people. At the end of our stay we had to go two floors down and wait half an hour for our car to be brought to us. On top of it all, I just found they charged me for parking ($52/day) even though our hotel package included parking. Everyone there seemed confused, rushed and rude. It was a nice hotel, but with customer service that bad, we won't be staying there again. 阅读更多信息

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My daughter and i stayed during spring break. We were able to take mass transit to all of the campuses we visited. We went to DePaul, Loyola, NorthWestern, University of Chicago and Elmhurst all by train or bus. The staff were so pleasant and helpful in directing us in the best route and mode to take. I was pleasantly surprised about how much we were […] able to fit in a few days due to the convenient location of the hotel. We even had time to visit Navy Pier and tour the theater district and Millenium Park. Wonderful resturants in walking distance. Would recommend.. 阅读更多信息

Room was not ready till 7pm. No comp or apologize . Drinks at the bar high $ rude bartender..... Nice hotel , never going back tho!

This hotel was beautiful. The room was excellent just like the view. I would highly recommend this place and stay there again. I however did not like the check in. It was a long line and very much like waiting at the airport and I must have went at a bad time because there was alot of noise during the night.. To many people making to much noise.. but […] the room itself was perfect. 阅读更多信息

When in Chicago, stay at the Hyatt Regency in downtown Chicago.

Apparently the reservations department overbooked this hotel on Easter week. We had booked 2 queen beds, but got one king since all the others were taken. we were frustrated, but the staff did everything they could to make it up to us. We'll be back.

We chose the hotel because of the location. We would NOT stay here again! We checked into the hotel around early evening, by that time the only rooms left were Kings...we reserved a Double through hotels.com. Staff arranged for us to have a Murphy bed with two small sofas. Thank goodness the kids were small enough to sleep on the sofas. We had to wait […] 2 hours for someone to bring extra sheets, blankets and towels. Beware! 阅读更多信息

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