The Whitehall Hotel - 芝加哥

Generally speaking, the location is very good for business or for tourists. Since it's an very old style hotel, so I could not complain about the dim lights or lack of coffee maker. However, there was one tall black young receptionist at the front desk, who provided an extremely poor service. I asked him whether he could help me to check the departure […] hall for Cathy Pacific, he said " we have no such kind of service", and then I asked whether he could help me to book a seat at Airport Express pick-up service the next day, he also said" No". It surprised me how could a well-known hotel with great hoistory could hire such a guy with this kind of attitude to their customers by always saying "no". Then I went out of the hotel felt totally at a loss why the black tall young guy at the front desk had this type of attitude to their customers by saying "NO" all the time, without showing a sence of wanting to help!!! I never came across this type of service while I travelled around more than 25 states in American from the bread name 5-star hotels (such as Pike Hyatt, Hilton, Westin, Sheraton, ect..) to some simple motels like Holiday Inn, Radission, ect.. Then the bell boy said "yes" the front desk should be able to help me. I came back to the front desk again, then there was an eldly lady receiptionist standing by this arrogrant tall blacl young guy gave me a warm welcome immediately: she helped me without question to make a call and book a pick-up service at Airport Express the next day and then gave me the confirmation number immediately. Except this poor black tall young guy's bad attitude and treated their customer with great ignorance, the rest of staff I ran into duing my stay all provided good and fridenly service. 阅读更多信息

I am 50 and my daughter is 25 and we chose to stay at the Whitehall strickly on the other wonderful reviews of the other guest. We were so happy with our decision! We stayed 3 days and 2 nights and were able to walk everywhere. The Hancock building is right beside of the Whitehall and so many other wonderful things to do, see and buy are just a short […] walk away! :0) Poppie the bar tender was perfect for the ambiance of the hotel, the Bell boys were so courteous and helpful, I cannot remember the name of the "new girl - day one even" - at the check-in desk but I know she is going to be a wonderful addition to the hotel staff because of her kindness, and the young man who waited on me in the beautiful glass dinning room for breakfast was so attentive and pleasant. Go expecting a boutique hotel full of charm and history and forgive the small details that they are working on to update while appreciateing the people, eras and activities of this historical hotel. We loved it and hope you will too! 阅读更多信息

Fantastic location and the staff were great and the only difficulty we had with the room was that we had booked a king bed and they only hyad a queen. They asked us the second day to come back to see if there were any king's but there were not for the length of our stay. Only problem with the whole stay.

The overall stay was very nice. The hotel is in need of a facelift.

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guys in the front door were excelent, as well as concierge. There is a chinese girl there that it's not very kind. Besides this, everything was ok!

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Only drawback with a room at front of hotel was unecessary early morning blowing of taxi whistles by concierges when taxi rank was directly across the road.

It was way better than I has even expected it would be, considering how inexpensive it was!

Nice hotel in downtown Chicago. Good value for money.

I think the White Hall needs some updating, It tooks up from 8 am to 8pm to get a light bulb in the bathroom replaced, it was poorly lit even with finally the additional light after 3 or 4 calls. The dresser drawer was broken every time I opened I had to pull out and set on bed, rather than have it fall on my toes. the resturant and bar was not very […] accomodating, we walked to lobby on Saturday night at 11:00, 2 other couples came in as well so we all were going to have a after dinner drinks that would be ten people two tables and they said they are closing. breakfast service was bad with no apology. Beds and pillow were comfortable 阅读更多信息

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Check in was easy and swift. I was upgraded to a pinnacle room, which was great. Plenty of staff opening doors, but they might have been better employed assisting in other areas. The lobby is small and is filled with bags most of the day (late check outs and early check ins). There are only two elevators, but surprisingly I didn't have to wait long […] at any stage. The room itself was old-fashioned, but very comfortable and clean. Good bathroom amenities and plenty of space. The one strange thing about this hotel is that there are no coffee making facilities in rooms, or in the lobby (other than 7-10 am). And late at night, there are no stores open nearby where you can get a cup of coffee. Check out was a nightmare; it took more than 30 minutes because there was only one person on the desk (and this was at 10 am - a key time for check out I'd have thought) and her attention was taken by a problem customer. This meant a queue of about a dozen formed. Location was great and staff were friendly. 阅读更多信息

I loved the mattress, it was so comfortable and I also am all about pillows and they were fabulous, I would sure like one of those for myself. Thanks.

Everyone who worked there was extrmely friendly in this hotel. Very pleasant staff! The only complaint was the room was to warm and we couldn't get it cooler.

Great hotel staff. View of Michigan Ave nice. TV in awkward position could not see well from bed. Had to pay for Wi-Fi.Very clean room. Very comfortable bed. Near bus stop, restaurants. Adequate work-out room. Reasonable rate. Will stay again

The Whitehall is a great value if you want to stay close to downtown for not a lot of money. The room was a bit dated but clean, comfortable and quiet. We were able to walk everywhere and the staff was very helpful and courteous. For the price and the central location the Whitehall was the perfect choice for us.

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besides lacking ice and vending on hte property it was a nice place

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I so appreciated the location of the Whitehall Hotel. I think its a great place but could use a little tlc. The staff were friendly and very attentive. I'll definitely go back.

The hotel is very old and it smells it. Staff when visible, was nice. However, there was never anyone at the front desk or entrance when you needed them. Furniture in the rooms( with the exception of a very comfortable bed) catered to the extremely short chairs and toilet were less than 2 feet of the ground. I found it difficult to stand up

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Good place to stay, good location and price was great!

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The hotel was excellently located, had great service, rooms were well kept for their age. The only downside was the trip down the elevator each morning to make tea and coffee. Staff were very obliging too! Vey enjoyable and strongly recommend!

Overall great hotel! Concierge was not available for 2/3 nights we were there and the shower lost water pressure briefly. Super comfy beds clean rooms and great location!

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We stayed for 2 nights at this hotel. Rooms are a little small, but updated with comfortable beds. The hotel is in a good location and walking distance or a quick bus or train ride away from the must-see sights.

It lacks basic conveniences such as reasonable internet (wireless), room service, and hand lotion. But the bed was comfortable and location is ideal.

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We enjoyed the location of the hotel. It worked really well for us. We had an issue the second day with the internet not working in our room and upon addressing the issue with the front desk and them trying to fix it, but to none avail, we were upgraded to a suite at no additional charge and it was FABULOUS!!!!!! They took great care of us!!!!!!!!! […] !!!!!!!!!!! 阅读更多信息

I usually stay within the loop and decided the hotel look nice compared to other rooms due to the last minute booking. It is almost a mile from the "Sears" tower. I did not realize how far it would really be. If you plan on walking (which we did) spend $10 and stay closer to town. The Besides the location, the toilet is right in front of the sink. You […] have to lean over the toilet to wash your hands. I am a little OCD - even when I put the seat down the Chicago water is so strong it will still splashing out on my lets, yuck. . . other then those minor issues - the beds are nice and the view isn't bad of the lake. 阅读更多信息

Fantastic shopping and museum location and amazing value on Chicago's Golden Mile...why stay across the street at the Four Seasons or a block away at the Westin, when you enjoy this lovely boutique hotel (on the National Historic Register) for a reasonable rate?

It's a classic hotel in an excellent neighborhood. I had a problem with additional monies added to my debit card before the previous 150 was used. Today is the 14. I left the hotel on the 3rd and still haven't received a release. The day concierge was highly condescending and was quite rude to the person waiting behind me. Personally, I'm done with […] the place but yes, it's nice. 阅读更多信息

The only thing i can say is that is "excelente", great value - price hotel, the room was in perfect conditions, and the bed.. i havent had a great sleep in long time, great neighborhood, great restaurants, and near michigan av. so if ur in chicago in vacations like i was, you should give it a try..

WE LOVED Chicago ... the transit is outstanding, easy, clean, safe and goes everywhere. Had a wonderful breakfast just a 5 min walk to the Original Pancake House , just up Rush St Also a GREAT Italian meal at Viaggio on Madison up by the United Center - get the Meatball salad Fun night of live music at The Joynt - again walking distance from the […] hotel Okay this sounds like a review for the city and not the hotel but both were great ... the room was smaller than I typically like but the furnishings were top-end, bed was MEGA comfortable and RICH sheets (I love great sheets). Only issue if any at the hotel was that you have to pay for wifi ... that is just a pet peeve of mine Thank you Chicago - the city and the people were out of this world 阅读更多信息

Rooms was small and too many hiden cost

The over all staff at the White Hall are very nice and very helpful. When i was there i had a n issue withthe first room i was given and i spoke with the manger on duty Mr. Carlos he was very much willing to help and fixed my problem and even upgraded my room. Awsome manger A+++++ I will be back just because the way the mangers at the white hall treat […] thier custumers . ALSO THE LOCATION IS AMAZING !!!!!!!! 阅读更多信息

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Close to everything...extremely clean & staff are very hospitable. Quiet & accommodating in everyway...love to stay here every time I'm in Chicago.

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We enjoyed our stay at the Whitehall. We were kindly greeted by the staff, and the service we requested was prompt. Close to the red line, and convenient parking across the street. My only issue was the small elevators. They were a bit too cozy for me, but it is an older property and there isnt much you can do about that. We were very satisfied with […] our stay at The Whitehall Hotel. The staff was very friendly and helpful. Great all-around hotel. 阅读更多信息

No free internet. Otherwise, great hotel, quite elegant.

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I had never stayed at nor heard of the Whitehall. I now consider it a destination. The staff was incredibly attentive, the location amazing and the room very nice. It is a hidden gem. Valet parking was expensive, but the in and out privileges even made that tolerable.