喜来登诺福克湖畔酒店 (Sheraton Norfolk Waterside Hotel) - 诺福克

A nice hotel

Hotel was clean but lacked the deluxe touch. The rooms need a fridge.

I had an enjoyable stay. The employees were friendly and very helpful.

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Exactly what I expected from a Sheraton hotel

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My daughters, 7 & 4, & I stayed here during a trip to Norfolk to see a children's concert. The hotel was wonderful with my children, very clean, & very safe feeling. My only concern was the room was booked for 2 adults & 2 children & we were given a King size bedroom. Since it was only the 3 of us the king size bed was fine, however if it had been 4 […] of us, as planned, the king size bed would not have suited. Beautiful views & fabulous hotel. 阅读更多信息

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Normally a Sheritan Hotel is a good selection. This property was sub par. I was bitten by a beg bug and had to be moved to another room.

Everything was great. I was disappointed that I wasn't informed that my Starwood Rewards were not available because I booked through Hotels.com. I guess I'll know better next time.

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The reviews are correct, they have no/limited hot water. It was amazing as it was not just one day but all 3 days. Making the stay even more pleasant was the construction outside which disrupted power for one evening, and it took them till the next day until Internet connectivity was restored, Staff was great as well as location, but I wished I had […] stayed at the Marriott. 阅读更多信息

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If you are planning on being in the Norfolk area and want to be close to downtown, shopping and museums, this is the spot! The hotel staff were great and Mimi the dining supervisor is a jewel.

it was a nice clean room with a big bed i loved the time that i was there cant wait till come back

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This hotel is fair but certainly has it's issues. I think it is mainly a management issue. One of our room keys did not work and over the course of our 2 night stay it was taken to the front desk 3 times and was never fixed. One of the the managers suggested that perhaps we had put it near our credit cards. They promised to send someone up to look at […] the lock on our door which never happened. On our second day room service made our bed like a 7 year old. Basically threw the spread on it with no regard to neatness and then stuffed a couple of towel on the hand bar right near the toilet. We were disappointed. Definitely expected more from a Sheraton hotel. The manager really didn't seem too concerned though she did give us breakfast tickets to their restaurant buffet which was really messy. They do not take the time to maintain it. Syrup all over the table. I would recommend the Waterside Marriot instead. We have stayed there and previously but they were booked during those nights. 阅读更多信息

The Hotel was close to most sights we want to see, also things was close to family that we needed to visit. The atmosphere was very pleasant and the serivice was excellent. I would recommend this hotel to my family and friends.

Excellent hotel. Professional, clean, great staff, great looking furniture, colors, views, great prices, a very pleasant stay...

I enjoyed the staff and accommodations, but I admit the parking put me off. It is across the valet lot, not terribly convenient and expensive to boot.

The hotel was close to the restaraunt we were meeting friends at and parking was even cheaper than advertised

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The Sheraton, is a clean quiet hotel with a great staff. Helpful and polite. It is close to downtown locations, Waterside shops, Mall, and walking distance to the New TIDE Lite Rail System.

Hotel was very convenient to everything. But parking was very expensive. Self parking was 2 blocks away and $12/day. The other option of valet parking was $22/day. Other than this, the stay was great!

Stayed in Norfolk for a holiday weekend wedding. The Sheraton offered a cheaper room rate than the hotel block offered across the street at The Marriott. Room was a very nice size. The only hassle was the parking situation... garage was located down the street, and cost $8 a day.

Great location right on the Harbor with walking paths outside the hotel. Staff friendly and very clean. Bed was comfortable and room was quiet and roomy. Good tv selection with a couple of HBO channels. We didn't have a car but it is valet parking only and they enforce that. There is an hourly parking garage across the parking lot from hotel with first […] 30 minutes free. No hot water in the evenings but when we checked out the desk person told us the boiler had broke and engineers were fixing it. We had HOT water in the mornings. The in suite internet is advertised as $9.95 for 24 hours but actually runs 3 pm to 3 am. When we mentioned it to desk person he removed one of the fees. Overall a fantastic hotel for the price and would definitely stay again. 阅读更多信息

If you answered, "No, Thanks." then this hotel is for you.

This Sheraton location has kept up with renovations, as a mater of fact they were doing renovations of the fitness ctr during my stay. staff was very friendly & helpful. Rooms were very clean & comfortable.

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This hotel was very disappointing for the price. I was expecting so much more, but the hotel had roaches. There are plenty of nice restaurants surrounding the hotel, but no refrigerator or microwaves in the room. The hotel was not the worst hotel I've stayed in, but it was just so disappointing for the money I had to pay for the room. I probably won't […] be staying here again. 阅读更多信息

VERY NOISY IN THE HALLWAYS, SMALL BATHROOM

beds super Service in the restaurant friendly but inefficient

Everything was just perfect. Would go back again happily!

Our stay was nice, room service was great, they really look out for you. Making sure our stay was great, and it was. Thanks Sheraton

I found myself stranded in Norfolk, with four teenagers, after missing a flight...Hopped online from the airport to hotels.com and got a great deal on adjoining rooms at this Sheraton! The hotel was perfect...comfortable, very nice common areas (pool, gym, lobby) and in an area with some cool things to do (e.g. water taxi right outside). Also, the room […] service food was excellent, which is often not the case in a hotel. Would definitely recommend! 阅读更多信息

Most of the shops near this hotel are closed. The outdoor pool area needs some maintanence. The waterfront and the hotel was NOT worth the money... stay somewhere else.

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Access to this hotel is a nightmare. Their driveway can't accomodate guests coming and going meaning cars back-up and parking is non-existent, unless you don't mind walking several blocks away to a parking garage. As for food, we had both their breakfast buffet as well as a dinner buffet during a reception and were thoroughly dissapointed with the quality […] and taste of the food. How do you mess up breakfast, the easiest meal to make? Room amenities were meager at best. Room service forgot to clean our room on one of days we were there, even though we were gone all day. Take my advice and just stay somewhere else! 阅读更多信息

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Overall, nice hotel. I think my room #505 was haunted, no joke. Heard someone in our bathroom both nights and my girlfriend said i sat up in the middle of the night from a dead sleep and said "someone's in the room" and i laid back down. i would never write a review but i figure i would go out of my way to let people know about this room.

We were very disappointed in our stay. When we arrived at the hotel, we stood in line waiting to check in for over 1 1/2 hours. Not once did management come by the line to appologize for the wait, we were advised when we finally reached the desk the room key machine was down. The tub had pubic hairs in it. The bed had sand in it. We arrived from the […] beach Saturday night at 6 pm with no towels. When we called the front desk, they told us they were still working on the laundry. We asked what time the towels would be done, they were not able to give a time frame. We never did end up getting towels and we had to use clean T-Shirts to dry off after our shower. 阅读更多信息

Took 45min to check in because key machine wasn't working and they didn't know what room were available so they had to send someone up ( security) to check and see which rooms were available plus when I finally entered my room there was a used wash cloth hanging from the shower curtain...

The hotel is located in an excellent location, next to the harbor, restaurants, museums, etc My biggest complaint about the hotel was the check in. It took us about an hour to check in. The hotel did not have enough staff to handle all of the guests. Also, the hotel was not honoring the 2 bed reservations done through Hotels.com, only the ones done […] directly to the Sheraton. 阅读更多信息

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I was genuinely disappointed with my stay at the your hotel this week. -Paint was flaking from the door of my room #516. -Bath stopper was unscrewed and laying on top of the bathtub. -No venilating fan in bathroom. -No microwave or refrigerator in room. -No complimentary breakfast -No bathmat in bathtub used hand towel so I would not slip because I […] am a senior citizen. -No faciial soap. -No free wifi. -No free parking. 阅读更多信息