"兰卡威"由 Hotels.com 住客于 2012年02月22日发表评价
l兰卡威很不错的地方,只是交通不方便,只待了一天也很可惜,这家酒店离轮渡比较近,离飞机场就比较远,就在马路旁边,有一点吵,房间小了点,但还算干净,服务业很好,下次还会考虑
"总体条件不错的旧酒店"由 Hotels.com 住客于 2012年02月04日发表评价
住了一天,发现位置就是跳岛游码头的斜对面,除了热水挺凉以外,其他都还满意
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时可提供的服务而定,并可能产生额外的费用。不能保证满足特殊要求。
此酒店不提供任何无障碍设施或残疾人专用设备/服务。若要预订提供这些专用设备/服务的客房,请选择其他酒店。
Chavanna 水疗中心周围有树木环绕,提供美体和美容护理,以及巴厘式按摩。招牌按摩护理包括五种独特的技术。
盛宴(Feast) - 亚洲和西方美食餐厅,提供单点式餐单或主题晚餐自助餐。 具有花园景观。设有互动式烹调柜台,以及供室外用餐的露台。供应早餐和晚餐。
香料贸易(Spice Trader) - 提供印度和中东菜式,伴有海洋景观。 这家主题餐厅设有露台、桌席和地板(配有软垫)座位。供应晚餐。
船长餐厅(Captain's Grill) - 航海设计风格的高档餐厅,配有逼真的装饰。提供海鲜和烧烤食品,伴有海洋景观。顾客可选择在室外用餐。供应晚餐。
谐音酒吧(Chime) - 采用温暖色调装潢的酒廊和夜店。提供鸡尾酒和小吃。
大堂吧(The Lounge) - 位于大堂的酒吧。 温馨高雅的休息厅。设有俯瞰安达曼海(Andaman Sea)的露台。
度假村拥有一座私人海滩,还有室外无边际泳池、24 小时健身中心、水疗浴盆、蒸汽室和桑拿室。另有儿童泳池和游乐场。
酒店内或其附近提供以下所列的休闲活动设施,可能需要付费。
一些酒店可能会额外收取某些设施或服务的费用,即使您没有使用这些设施或服务也是如此。在您登记入住或退房时还可能会向您收取政府费用或税费。此酒店将向您收取以下各项的费用:
这里已包括酒店所提供的全部收费。但是,收费可能会因不同情况而有所变化,例如,不同住宿天数或客房类型则收费也不同。
以下费用和押金由酒店在提供服务、办理入住或退房手续时收取。
上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。
若住客超过房型限定人数,可能需收取加人费用,具体费用取决于酒店的规定。
入住时需要出示政府核发的身份证件(带照片)和信用卡或者缴付现金押金,以便于支付其他杂项的费用。
特殊要求视入住时可提供的服务而定,并可能产生额外的费用。不能保证满足特殊要求。
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"兰卡威喜来登"
酒店离机场比较近,但离别的地方都比较远,租车的话就没什么问题,但酒店的私人沙滩一般,游泳池稍小了点,可玩的地方不多,但房间比较舒适,随便住住还是比较舒服的。入住的时候有车帮我们送行李,退房的时候电话叫车帮我们拿下行李答应了但迟迟没来,总体感觉还行吧,但下次可能会尝试别的酒店。。
"喜来登"
酒店整体不错,服务也到位,地理位置只能用租车来弥补,没有自己的沙滩有点失望,别的都不错,在特价的时候值得入住
"兰卡威喜来登海滨度假村-值得一住"
在兰卡威喜来登海滨度假村住了3个晚上,感觉很好,比自己预想的好很多。房间很大,有阳台,房内的木质装修恰到好处,感觉很舒服又不显古板,酒店范围很大,很适合散散步,游泳池也超给力,一边直对大海,大堂还有免费电脑上网和免费wifi。稍有不足就是蚊子太多和位置不方便,但是绝对物超所值。
"喜来登酒店"
在这里住了5天总体看还是不错的 就是游泳池有点小 位置有点偏 周边没有什么好吃的 他们服务态度很好 每个人都很热情 房间住的也很舒服
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"Excellent location and great food"
Should encourage guests to use the beach near the hotel more and make it a better place to hang out. Please check the air conditioning of the rooms. That was the only let down for me.
"I hired a car so it was very easy"
We had a wonderful time the hotel was really lovely the staff very friendly and the buffet breakfast was fantastic!!
"Poorly managed on all fronts! What a shame!!!"
In all honest i really don't know where to begin. The lack of care and customer service is present from the moment you check in. The rooms are dirty with plenty of cob-webs all around and off-course; let me not forget the friendly cockroach that ran up me leg at night. The bed sheet are not changed . I know this because soon after our checking in, I […] went to sleep and there was plenty of sand on the bed sheet. We had four rooms and in 3 out of 4 rooms the beds had sand in them!!! The floor were sandy, sticky and felt as if they were not cleaned for months (I guess they wanted to bring the beach to us). One could say that a now and then miss is acceptable, but as I mentioned we had four rooms and this was occurring in all our rooms. Dining was another experience. In the Feast Restaurant: DO NOT ORDER THE PIZZA (it is plain tomato sauce of top of bread and scarcely covered with cheese and tomato slices. In the Captain's Grill: The view is majestic, simply to die for from the outside. From the inside the same view is available, but you will need to look through several layers of grease and dirt that hangs on the beautiful floor to ceiling glass windows. DO NOT ORDER THE STEAK; they will overcook it and even burn the first .5-1 cm of the meat for you. And should you chose to dine in, plan on calling them 2 hours ahead and on re-calling them 2-3 times so they don't forget your order. If you order a hot item; it will arrive cold. If you order a cold item; it will arrive warm. The prices for food is not bad, what is bad is the food itself. So in essence, we paid for bad food that progressively worsened.. What made our dining worse some more was the fact the Sheraton langkawi is so far away from a decent restaurant that it is difficult to go. I guess they know this and that is possible why they don't care. You literally have not choice but to pay decent prices for poor quality food!! I love the Sheraton family of hotels and in fact I am a Starwood Privilege member, but th 阅读更多信息
"Sheraton Langkawi"
What a well priced awesome Hotel it catered for both family and individual needs, kids loved the play area, fantastic food, great friendly humble service, always helpful....Loved the Hotel amazing experience and not to forget the magical hands in the SPA.... Well deserved break for the family and well worth the money!!! If I go back to Langkawi I will […] stay here again!! 阅读更多信息
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"Sheraton Langkawi Beach Resort"
Rooms were not cleaned properly before we moved in, mini bar and tea/coffee not always refilled, Internet modem did not work and was not repaired for 2 days, Jacuzzi did not work and was not fixed during all our stay-6days, Sofas in lobby are dirty with traces of juice etc.
Nice hotel but very old and need a big renovation, for a sheraton, very bad
"Not worthy"
The Food sent via Room Service was horrible. The breakfast was not good though a lot of spreads were there. All dishes were cold though placed in warmer pots. Very disappointed with the food of the Restaurants.
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"Sheraton Beach Resort - average at its best"
We recently stayed at Sheraton Beach Resort in Langkawi Good 1. Staff is pleasant and welcoming 2. Well spread out resort with a lot of natural beauty Bad 2. Rooms are old, the property is aging 3. There was a lizard in my room:( 4. Small beach 5. The food was nothing great
Thank you for choosing the Sheraton Langkawi Beach Resort and for your kind words. As you may know our property is already 20 years old and throughout the years, a lot of effort has been put in to upkeep the facilities. The last renovation was six years ago where our lobby, restaurant and guestrooms were refurbished to give a refreshing look. I have taken onboard your comments on our menu and reviewing it with my Food & Beverage Manager for further improvement. Once again, thank you for choosing to stay with us and I look forward to welcoming you back in the near future.
兰卡威喜来登海滨度假村 (Sheraton Langkawi Beach Resort) 给出的 1 条回复此住客未发表评价。
The hotel is in a nice secluded location with many interesting private bays and walking bridges. However, the photos are deceptive in that they show a long beach which does not exist at this hotel. That was a little disappointing. The breakfasts are nice, as it is nice to have some local food choices along with the traditional western type breakfast. […] The other restaurants need to revisit and revamp their menus and quality/quantity of food that they serve you. The seafood restaurant was nice but some of the local staff "block" rather than accomodate simple customer requests. The facility is spacious and in a very pretty location however, it is dated and needs to be upgraded. When people go to a resort they tend to spend more of their time there. In comparison, we ventured out to the Westin and it was so nice. The staff so attentive and friendly, the food quality and quantities were superb and, the location and decoration were very beautiful and current. 阅读更多信息
"Great hotel with wonderfull service."
The hotel is very nice and relaxing. The rooms/kind of bungalows are large and very confortable. hotel has very nice view either with sea view or on the garden.......Service is great: the phone was not functioning in our room the first day...the staff wanted to upgrate us to another room with partial seaview......but we were so satisfied with our room […] that we keeped it as it is. There was a possibility to make phone calls from a phone outside the room if we wanted. but still the hotel manager has done his very best and has repaired the phone connection which needed support from the phone company. All hotel staff were very helpfull. the hotel has a very nice swimming pool and private beach......very nice to swimm in. The hotel is located about 15min (driving with the scooter) from the cenang beach (kind of center of lagnkawi), 3min (7-10 min walking) from the shin mi fish village where you can each fresh fish for very good prices. Also is the hotel about 10-15min from the cable car from which you can have a very nice view...and it is not so far from the airport. We stayed for nights in this hotel.......we experienced our stay as very good. It is a great hotel and if we come ever back to malaysia/langkawi, we will choose this hotel again! FA&KR. 阅读更多信息
Nice rooms but overall a bit worn out. Nice breakfeast and dinner but too expensive. Staff in restaurant sometimes a bit too busy too provide good service. Small beaches are ok but not the best ones. You´ll need a rented car or take a cab if you want to get out from the hotel because the setting is a bit isolated
Thank you for providing your recent experience at our Resort in this review. It is with regret to hear of your disappointment over the condition of our Resort that overshadowed the rest of your stay. I am sorry for the encounters you had with the services provided by staff in the restaurant. Please rest assured that our Food & Beverage Manager and Chef are looking into it for further improvement. Once again, thank you for your valuable feedback and if I can be of any further assistance in the near future, please do not hesitate to contact the management team if you wish to further provide feedback.
兰卡威喜来登海滨度假村 (Sheraton Langkawi Beach Resort) 给出的 1 条回复"The Sheraton - Langkawi. Nice but a bit tired"
Enjoyed our stay, but found reception staff not very helpful. Rooms are looking a bit tired. Food around pool area very ordinary. And Beaches not very nice at Hotel.
Many thanks for taking the time to write and post this review following your stay at our Resort. I am sorry for the unpleasant encounter you had with our Reception staff. I take concern of your feedback especially on our staff performance and currently working with my team to improve the overall performance. As you may know our property is already 20 years old and throughout the years, a lot of effort has been put in to upkeep the facilities. The last renovation was six years ago where our and guestrooms were refurbished to give a refreshing look. I have taken onboard your comments on the condition of our rooms, rest assured that our Maintenance Team conducts regular checks to upkeep the facilities for our guest safety and comfort. Once again, thank you very much for your valuable feedback. Warm regards.
兰卡威喜来登海滨度假村 (Sheraton Langkawi Beach Resort) 给出的 1 条回复"Seaside tranquility"
Excellent service by all staff but, communication can be a problem. ie. Irish coffee please, may get you an iced coffee. Breakfast can be a nightmare with 200 plus guests pushing and shoving to get the last of the paw paw. Big queue for eggs. Limited western breakfast menu. Evening buffet is tragic. Coul not find one redeeming factor of the buffet to […] put a smile on our faces.Roast lamb was raw - Red meat cooked on barbecue was tough. Still, Happy Hour is a must. Building and room maintenance is the major concern as is Langkawi overall - big spending to create a tourist destinatation but little done to maintain over the years - needs a good makeover. Disappointing to make an appointment at the beauty parlor and then to see staff did not bother to turn up. Suggest they liase with Hotel staff at least! Overall, an enjoyable 3 day stay and good value for the money. 阅读更多信息
"Sheraton beach resort Langkawi - quiet & peacefull"
If you're looking for a relaxed & peacefull vacation,then is this the place to be. Nice location, great food, the villa was just awsome.
"Sheraton Langkawi Beach Resort"
1. The hotel rooms needs updating and maintainance. The room didn't feel like I payed for such amount of money to get this kind of room. For instance, room lights flickering, the light switch has turned from their original colour to brown. The deco in the room is like walking into a 80's hotel room. Clearly the maintainance people didn't see these little […] things. 2. The hotel surroundings, I asked for a sea room view, but a big tree obstruct my view. At least trim the tree a bit. 3. The beach, the maintainance people didn't even bother sweeping up the leaves. 4. The pool, leaves all over the pool. Even the tiles in the pool are not properly cleaned. 5. Poor upkeep on the surroundings of the hotel. 6. Hotel staff didn't maintain their professionalism. The way they treat their hotel guest, is there no prior training before they are appointed to work in the hotel? 阅读更多信息
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"Sheraton langkawi beach resort"
The most awesome beds , good service , but the price and quality of the food was brutal, 80 dollars Canadian for two at one of the worst buffet I have ever eaten at. My bad I should have asked for the price first. I also didn't like being charged 20 Canadian for a kit kat bar from the mini bar that I didn't eat, seriously they wanted r m 62 for a kit […] kat. 阅读更多信息
"Sheraton Langkawi Beach Hotel"
The Hotel conditon, cleanliness and staff service was of outstanding quality. Staff were very helpful especially we advising of surrounding activities. Highly recommend the restaurant some 500m down the road from thehotel, Shin Mi, food and service wase awesome. If i do return to Langkawi I will definitely come back to the Sheraton.
"Faded glory"
Great location. Old hotel with little or no maintenance. I would choose another hotel.
"Sheraton Langkawi Beach Resort"
The Hotel is Perfect,Nice,.....Romantic....Excelent....I am satisfied.....If one day i go back Langkawi Island sure Sheraton will be my first option.....
"Do not stay at this hotel"
This hotel was not clean, poor maintenance and more of a chalet 3* hotel. We complained about our room on first day, sheets were not changed and had marks, shower was old and looked unclean. We have 3 children and they were not happy. The pool was dirty with bugs and leaves. Nearest restaurant outside was a long way away.
"Sheraton Langkawi - simply amazing !"
Excellent room service, cleanliness, location and food. The sea view from the room was amazing ... The location is quite close to the airport, plus there is a taxi stand inside the resort which adds to the convenience. The hotel staff were very helpful and responsive. It is definitely worth it (although you kind of expect it at the price you will […] be paying) ! The lobby-room transport service is slightly slow, it might take you 10-15 minutes sometimes while waiting for your drop. Rest everything is great. 阅读更多信息
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"The Sheraton Langkawai-Picture postcard sunsets"
A gem of a hotel-Very similar in layout to Club Mahindra's Munnar property in India. The hotel is slightly away from the markets-a problem that is easily fixed. The trick in Langkawi is to rent a car (60-90 ringitts per day) -with petrol at Rs 32/litre and roads which can put the F1 circuit to shame, driving is a sheer pleasure, but I digress, for […] this is a hotel review. Great hotel-quick checkins and checkouts, helpful and smiling staff and as I said in the title-picture postcard sunsets. These are the enduring memories that remain. 阅读更多信息
"Sheraton langkawi beach resort"
Great beds and linen, slept very well
Rooms immaculate & extremely comfortable, 5 star dining facilities however need a car to access otherwise 25MYR taxi to town. Very relaxing though in the pool if that is the peaceful holiday you are after this is the place. Only issue we found was excessive noise from the techno night club Chime that operates until 3am every night except Wednesday. […] Found this strange ad there is hary a peep heard during the day even by the pool bar until music starts close to midnight. Chime is near pool and lobby so request a room a couple of blocks back as I was woken every night in the block closest to bar. 阅读更多信息
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"Clean and Tidy but out of the way"
We stayed two nights at the Sheraton Beach Resort in Langkawi and we had a great time our only real grip about the hotel was its location being so far from the main beach and nightlife areas. The Hotel itself is sufficient but i must record we spent minimal time there and basically used it as somewhere to sleep and to have breakfast. Breakfast was okay […] and they put on a good selection, don't expect bacon or port for that matter (this is very common in all but a few large chain hotels in Malaysia). The accommodation is chalet based and the chalets are spread over a considerable area. The hotel provides shuttle bus service from chalets to main hotel reception and restaurants and generally the service is quick unless you get caught out in the breakfast rush hour. We hired a car arranged through the tour desk at the hotel and we managed to tour the Island and its main attractions in less than a day. I cant claim to have visited all the attractions but I don't think we missed too much. Hotel is located very close to cable car and the suspended platform which is well worth a visit and cost about RM 14 in a taxi each way. A taxi to the main beach area ( Pantai Cenang) is around RM 26 and is located the other side of the airport. Hence we selected car hire which as-well as being convenient also saved us money in the end. Hotel did not have much of a beach but did have swimming pool at the main building. Guided to Langkawi suggested that the bar at the Sheraton was one of the liveliest but I must admit we never visited it as Cenang appeared to be the location for eating and drinking with many bars and restaurants. The staff at the hotel were very courteous and helpful and we did get offered a welcome drink on our arrival and we were allowed to check into our room at around 12 noon although Hotel policy clearly states that rooms will be available from 3pm onward so a big thank you to the reception staff for that. Many reviews have stated that the rooms are a little tired. I s 阅读更多信息
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"Sherarton- beautiful beach and excellent service"
Our stay at Sheraton Langkawi couldnt have been any better than it was.... the rooms are beatiful with easily accessible by walking but if you need the shuttle they always send them in 5 minutes max... they have the 2nd best beach I have seen on the whole island and the pool is also lovely.. Hotel breakfast is also quite good.... but the most important […] i found was the good service and the friendliness of the hotel staff.. they were all very helpful and very informative about stuff to do on the island...etc 阅读更多信息
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"Check the rainy season/dont be scared of ants..."
The hotel is lovely. The rooms are like seperate lodges. We had a jacuzzi/sea-facing room and it was all pefect except for an infestation of ants. We called guest services and they did spray them but the ants returned, which was a bit off-putting to be honest. The hotel grounds and pool are lovely - we saw mokeys and lizards. The staff were mostly […] very helpful although some didnt speak the best English. The kids club was good and our children enjoyed it. 阅读更多信息
"The Sheraton Langkawi Beach Resort-Average at best"
I stayed at the Sheraton with my family for 8 nights in August. When we arrived we had to wait quite some time for our room. When it was eventually ready we were taken to it. The advertisments for the Sheraton do not mention that the rooms are chalets located in a forest and quite a distance from the main hotel area. We got the standard room. When we […] arrived at our room there were two soiled matresses lying up against our door. We should have realised that this was a bad sign. On entering the room it was very dark even though the curtins were open and it was the middle of the day. The rooms let in little light. The toilet had not been cleaned properly and smelled like urine. There were ants crawling all over the walls and later i discovered there was an ant nest behind me bed. The room was not up scratch. I was very upset and demanded a new room which i was promptly given. This room was much better and the staff were extremely helpful in the situation. The employees of this hotel are the only thing that made the stay pleasant. The hotel is over-priced and very restricive as there is literally nothing in the surrounding area. The beach is dirty, the water is polluted and there is a constant smell of sewerage because there are open drains running all the way through the hotel grounds. I would never go back to this hotel and would strongly recommend that people avoid it. The staff are truly exceptional but the condition of the hotel is lacking to say the least. Dont waste your money. 阅读更多信息
"good and bad"
the hotel is verey good but one thing i dont like it the bus when take your room it be late and waite the bus to come if but more bus that good cose some time am at the bus and want go to my taxi and the bus waiting the neberhood wife but the make up second thing i book rome sea facing but the sea i dont see it becouse the tree
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"honey moon serivce"
i was in honeymoon trip and i added note in my reservation but nothing got for honeymooner
"worse sharaton we have ever stayed"
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