帝苑酒店 (Hotel Istana Kuala Lumpur City Center) - 吉隆坡

走到PAVILLION很近,走到双塔稍微有点距离,服务很好.

酒店位置比较让人满意，从KL Sentral到酒店乘出租应该在15马币以内。门口有轻轨站，到吉隆坡各处都比较方便，离双子塔还算近，步行要15分钟左右。酒店服务质量很好，并且非常热情，入住和退房速度都很快。虽然是间比较老的酒店，不过房间很大，也很舒服，很干净。老公每天放了小费在床头，清洁人员居然都没有收。个人感觉性价比比较高，下次还会选择这家酒店。

这所酒店位置不错，离出名的武吉免登购物区很近。顺着酒店旁的轻轨往武吉免登地铁站走最多10分钟就到。

下水都是堵的 设备很旧

从机场到酒店,76马币.因为不知道有亚航的大巴,也不知道如何转车.当然,司机也不知道中文名为帝苑的酒店,只好马上通过手机GPS定位搜寻酒店.哈哈,英文很重要,做好准备工作更加重要. 专为俱乐部房客户办理入住手续的第20层前台让我充满了惊喜.既有早餐,还有下午茶和咖啡时间,立刻感觉选择的正确啊. 当晚,出去把周边环境摸熟了,商场,酒吧,超市,双子塔,都在可步行的范围内.太好了! 当然,问题还是有的,入住房间的网络没有信号,电热壶是坏的,不过,一打电话都解决了. 建议,酒店还是招聘一些能说中文的服务生.(我们的英语应付普通对话没问题,可对付网络呀什么的还是不太专业)

This was only a 2 night stay but we utilised some of the hotel facilities. The hotel location was outstanding, 15 minutes walk to the Petronas Towers, 5 minutes to the nightlife and if shopping is your thing then 2 minutes to the shops. The room we had was a club room which came with a lounge and second loo. Way beyond our requirements. The actual room […] was a great size although a CRT TV was a bit old-fashioned. The bathroom had a bath and an excellent shower and the cleanliness of the whole facility was great. The staff were exceptionally friendly and the concierge had a good knowledge of what was where. Overall, the Istana is thoroughly recommended. 阅读更多信息

Hotel is close to shops both Pavillion and Petronas towers shopping centre are within walking distance. Hotel staff are friendly and helpful. Highly recommend this hotel.

W e enjoyed our stay at the Istana. It was clean and room was spacious although bathroom was a little dated. There was a great outdoor pool. The hotel was close to the monorail and good shopping.

Very rude reception staff not friendly we were supposed to have free breakfast at reception they said breakfast is not included if we have it we have to pay for it or it will be deducted from our credit card very old tv in the room not clear pictures very very bad never ever again

Probably the cheapest 5 star hotels around KL. But if you're expecting 5 star treatment, you'll be quite disappointed. We had to wait almost an hour to have someone come fix our safe box, and some channels on the TV were fuzzy (not LCD). Overall for the price we paid, it was ok.

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Chose this hotel for overall value after assessing reports on various hotels in KL. Situated virtually half way between KLCC twin towers and Bukit Bingtang shopping & nightlife and only a short walk to either as well as being directly opposite the monorail station makes it an ideal base to explore KL. Comfort, facilities and staff well up to standard […] for this type of hotel. 阅读更多信息

We spent 5 nights at this hotel. Staff are super polite and pleasant. Room a good size. Supplies of coffee and tea minimal - have to request every day. TV old fashioned with minimal channels; Vision Four channels are a joke with constant repeats. Internet outrageously expensive - free WiFi in the lobby is a must in today's modern technology. Check-in […] and check-out smooth and quick. Will stay there again when there is a "sale" on again. 阅读更多信息

Great service at the Club Lounge!

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Throughout our stay at the Hotel Istana we were very impressed with the positive attitude of all staff. The room was quite spacious and the bathroom was the best we had encountered on our holiday. The breakfast was pretty impressive with a wide range of options for all cultures. Overall, we were very happy and will look to return to this venue on our […] next trip to Kuala Lumpur. 阅读更多信息

Very helpful staff,good facilities and convenient location However the cleanliness of the Bathroom Floor Tiles and Bathroom Wall Tiles was poor

Nice hotel. Warm staff. Needs to upgrade the rooms. Lobby pretty nice.

We stayed here for 4 nights. It was a very comfortable hotel. The staff were very pleasant & friendly. It was in a great location close to main attractions & shopping centres. The lobby & restaurants were fantastic. The food was varied & delicious. The only problem we had was when we checked in, we went up to our room only to be informed by "the man […] in the room" that it was not ready for entry as it had problems with the phone lines. We then had to go back downstairs and get another room allocated. Not a major issue, but not something that you would expect from a 5* hotel. The hotel is currently renovating the rooms floor by floor. We had a room that needed an update but was by no means shabby. All up a very good spot to stay. 阅读更多信息

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Always happy to be in Istana. warm welcomes all the time.

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very nice hotel nice pool nice dinning areas one of the best hotel iv stay at

We spent our first two nights i Malaysia here and we enjoyed every second, even though it gets some time to get used to the Aircon :) we stayed in one of the clubsuites and had exellent service. Our kids loved the breakfast buffé and the pool.

The staff were very friendly and helpful from the moment we checked in to the moment we left. Our fridge was not cold enough so within 10 mins they bought up a new fridge and as we didn't want mini bar they would deliver ice with 5 mins of me asking. We enjoyed our stay at this hotel as it right opposite the monorail so we were able to get anywhere […] very easily. Everything was very handy, shopping, restaurants, sights.... 阅读更多信息

I lost my lingerie in the room. The manager promised to get back to me. But till today he didn't reply, poor service from him

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Hotel Istana is the most value-for-money hotel in KL. Its location is excellent (just 2 blocks away from Pavilion, and a 5-min stroll to Bukit Bintang; the monorail station is just opposite the hotel). Room is relatively large and it comes with a decent bathtub. There's a lounge and restaurants within the hotel if you are too lazy to go out. However, […] our stay is tainted by the receptionist's refusal to extend our stay at the hotel, strangely rooms are available. Nevertheless, this hotel is highly recommended and we will go back again on our next trip. 阅读更多信息

The room has a very nice and spacious bathroom. The location is very central as well. I can walk to nearby shopping centres, food street and other areas of interest easily.

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A pity the beds were too hard, my whole body was slowly hurting all over after a few days. Maybe it is an asian preference, but otherwise a very nice hotel. Good buffet breakfast and clean.

We stayed at the Istana with our 11 month old for 5 nights. We booked a club room as we got a good deal. The service was fantastic. The room was clean, although we got a twin room (when we requested a king - which was rectified and changed the next day). The cot was wooden and very sturdy, even for our very active child. Tea and coffee were complimentary […] in the club lounge most times of the day (unless it was a meal time of course). They had a fantastic cocktail snacks before dinner. The staff were very helpful and very obliging. Can say that we really enjoyed our stay. It is very close to the golden triangle (within walking distance) and the monorail is almost across the road (little walk across the road). Lots of shops and malls within walking distance. Petronas towers and KL towers close by. Walking distance to KL towers and free minibus at various times from hotel to Petronas towers (although you can walk). I would highly recommend this hotel. 阅读更多信息

This hotel is regularly described as a five-star accomodation, and upon arrival in the truly spectacular high-ceilinged marble lobby (which befits the name "Istana," or "palace") you would be forgiven for assuming it would be. However, the rooms are simply not up to the same standard as the common areas. My room was large, strangely laid-out, and very […] sparsely furnished, with noticeable wear on the carpets, upholstery, and bathroom fixtures. It wasn't bad, but it was clearly showing its age, and it was nothing like as luxurious as I expect from a five-star hotel. Carpets in the halls, as well, were worn and dated. Finally, the cleaning service, while certainly daily, didn't pay the same kind of attention to detail that I expect in a high-end hotel. Of couse, the room rates were also much more affordable than a five-star hotel's would be, so this may explain some of the shortcomings. The staff were extremely gracious, the breakfast buffet was palatable although not all that fancy, and the common areas, once again, were beautiful. But until the rooms get a full remodel this will be nothing more than a 3.5 star hotel with a better-than-average-looking lobby. 阅读更多信息

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If you have kids with you and you need great service and support, they are one of the top best in the world.

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Hotel Istana is a great family friendly hotel. The club suites are nice and roomy and the club lounge is fantastic. The only down point is the rooms are a little dated. Other than that our stay was fantastic and the staff can't do enough to help you. The location is perfect as the mono rail is around the corner and the large shopping centres are in […] walking distance. 阅读更多信息

excellent hotel to stay,great staff,good food ,fanatic location , this hotel made our stay in KL one to be remembered.would recommend to any one

Booked and prepaid 2 non-smoking rooms some time ago. On arrival, one room was satisfactory, the other was on a smoking floor. Ultimately allocated a small rear room with view of a brick wall, by a very disinterested receptionist. Criteria for selection was location and a pool.The pool was green and 'murky' for all of our stay and mostly closed. Carpets […] were worn and stained and overall the hotel is in need of total refurbishment. Could certainly not grade the Istana above a 3 star rating. 阅读更多信息

Great Hotel, clean, friendly staff, very helpful. Delicious breakfast, great location, accommodates family of 4. Would stay there again.

nice and good hotel 3 min from bukit bintang.

Hotel Istana is in a great location if you are there for shopping. Also an easy 10-15 min walk to Petronas Towers. Staff also very friendly.

Went there on the 26 july...location of the hotel is good but the condition of the room needs to be renovate...the staff there is friendly but the only thing that is not that good about the hotel is the room..bathtub tap is spoilt,aircon not that cold and my biggest suprised is the tv...there are still using the ctr tv...i have tried a few hotel in […] that area and only istana that is still using ctr tv..ouh one more thing theres no iron board and iron we have to call them and asked before they gave us...will not recommend the hotel unless they revamp the room.. 阅读更多信息

OK, lets start with the good things. Hotel is nice, rooms are very spacious and very clean. Staff is friendly. But at this price point I expect more then just fine. I have to be fair, I had stayed at the Shangri-La the week before but it was booked out so picked this one. So I am biased, nonetheless some immediate shortcomings. You will be charged […] USD $7 if you do not return your plastic door key at the end of your stay. Really? No Wi-Fi in room only WAN. I had a Macair which does only Wifi. Internet charges are $10 per day in the room or $3/hr in the lobby area. Again really? No flatscreen TV in room. Minibar was empty and hadn't been used in ages so it smelled when opened. You could order one of three "packages" of minibar options in which they bring you liquor and snacks. As with any hotel, prices are silly. Breakfast was not good. Wide selection of food but quality was subpar. No fresh OJ. I am staying for three weeks in KL and choose to leave as soom was available at another hotel. 阅读更多信息

We booked a Club floor room at the Istana - very good value at the price. The buffet breakfast offered a huge variety and the hotel is only a short distance away from the main shopping district of Bukit Bintang. The only negatives were that it took quite a long time for them to check us in although we were checked in the on the Club floor, would have […] probably been quicker if we'd gone through the normal check in. Also the pool was not cleaned and it was so green that my daughter didn't step into it! Despite this, I would still recommend the hotel and would stay there again. 阅读更多信息

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Hotel rates of the hotel are reasonable for the services and the room that they served. Hotel staffs are very friendly and helpful. Room Service are also quite efficient. Though its not located at the heart of Bukit Bintang but still a walking distance. Opposite the hotel is a monorial station already. Will go back to stay there again! :)